Terms & Conditions

Terms and Conditions

By approving these terms and conditions and thereby confirming your order, this will serve as a binding agreement between you and the company Movesgood/Lean Retail Int. AB; corporate ID 559070-5652; Frälsemansvägen 10, 178 51 Ekerö, Sweden.

When we have received your order, you will receive an automatic email with information about your order. In the event that we are unable to deliver the order due to stock levels, we will contact you and give you the opportunity to cancel your order. Please ensure that you read the terms and conditions before placing your order onmovesgood.com.

Payment

Movesgood currently accepts VISA, MasterCard, American Express as well as location-specific payment options including Klarna in Sweden and Mobile Pay in Denmark. The available payment options are made clear during the checkout process. All information is sent securely to Movesgood via Adyen N.V., a company registered with the Dutch Chamber of Commerce under number 34259528 and having its seat at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information and it does not store customer credit card information after completing the transaction. All prices include Swedish VAT. Movesgood reserves the right to change prices at any time. On movesgood.com prices are shown in the following currencies: Swedish Krona (SEK), Danish Krone (DKK), Norwegian Krone (NOK), Euro (EUR), US Dollar (USD) and British Pound (GBP).

DELIVERY & RETURNS

Delivery

Your order will be shipped from our central warehouse in Stockholm, Sweden. All delivery and return costs are paid for by the customer and will depend on destination and order size. Any customs duty and/or taxes is paid for by the receiver. Movesgood cannot accept responsibility for any delays in the customs process outside of the EU.

Normal delivery time, if nothing else is specified, is 1-3 business days within Sweden. Orders to Europe take 3-7 working days, and to the rest of the world 3-7 working days. All deliveries are made by DHL or FedEx. You will be provided with a tracking number for your order once the order is shipped.

Returns

Items can be returned within 30 days of receiving it , assuming they are in their original condition. Items must be unworn, unwashed, undamaged, and unaltered. Any original packaging, including tags or boxes the item came with must be included. Underwear and bedding packaging must be unbroken to be accepted for return. Failure to comply with this policy will mean any returns are only accepted at our discretion.

Should you wish to make a return, you will need your return order number which you can find by logging in to your Movesgood account. If you have not already created an account, you can do so now via our website. Once you have your return order number, please go to our returns site, https://movesgood.returns.international, enter the number and the email used for your order with Movesgood. The full order will appear, from which you can then select the item(s) you wish to return and reason(s) for return. A list of available carriers for your return will also be provided for your selection. Once we have received and approved your return, we will make payment to you in the value of the returned product. You will receive an email notification when the return is completed. It can take 5-15 days from receiving the return to completing the refund. Any return costs are paid for by the customer.

Exchanges

Unfortunately, we do not offer exchanges. If you wish to exchange a product you will need to return the product you do not want and make a new order.

PRIVACY POLICY/GDPR POLICY

Privacy Policy/GDPR Policy

Please refer to our Privacy policy/GDPR policy at this link for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the services is subject to our Privacy Policy.

Cookies

Movesgood collects information about customer behavior on the website with the use of cookies. A cookie is a small text file placed on the client computer’s hard drive which tracks the customer’s behavior. Cookies are used to personalize the customer’s online experience on movesgood.com. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer’s internet use on external sites. Movesgood does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored. Cookies can be managed in the web browser’s preferences. Please note that if the customer does not wish to use cookies when visiting movesgood.com, it may have an impact on the buying experience. Movesgood uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout. Movesgood.com uses cookies for the following general purposes: user functionality, statistics, sales, and advertising. The functional cookies are used to ensure that movesgood.com works as intended, which amongst other things, allows customers to be able to add items to the cart, complete a purchase etc. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyzing sales and advertising campaigns.

Intellectual Property

All rights, including property rights, copyrights and other intellectual property rights in connection with Movesgood products, trademarks and other distinctive marks belong to Movesgood. The customer may not change or remove any statement regarding copyrights, trademarks or any other rights included in Movesgood products. The customer cannot sell, distribute, license, rent out, lease, lend, pledge or in any other way assign or hand over these licenses and rights of use to any third party without the prior written consent of Movesgood. It is strictly prohibited to use, reproduce, copy, modify, publish, transmit, distribute, perform, display, download, license, enter into database, create derivative works from, reverse engineer, frame, transfer, or sell any content obtained from, through or on this services, in whole or in part.

Force Majeure

We have the right to assert force majeure in the case of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we will attempt to notify you.

The Company

www.movesgood.com is the official online shop for the brand Movesgood owned by Lean Retail Int. AB. Lean Retail Int. AB is governed by Swedish law and registered in Sweden at: Frälsemansvagen 10 178 51 Ekerö. Corporate id: 559070-5652. Email: info@movesgood.com

Definitions

  • Movesgood/Lean Retail AB

    Movesgood means Lean Retail AB, Frälsemansvägen 10, 178 51, Ekerö, Stockholm, Sweden.

  • GDPR

    General Data Protection Regulation Act.

  • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

  • Data Processor

    Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.

  • Data Subject

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

1. Principles for processing personal data

Our principles for processing personal data are:
  • Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.

  • Restricted to a specific purpose. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.

  • Transparency. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.

2. What personal data we collect and process

Movesgood collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

3. How we use the personal data

Movesgood uses the collected personal data for various purposes:
  • To provide you with services
  • To notify you about changes to our services and/or products
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To detect, prevent and address technical issues

4. Legal basis for collecting and processing personal data

Movesgood legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:
  • Movesgood needs to perform a contract with you
  • You have given Movesgood permission to do so
  • Processing your personal data is in Movesgood legitimate interests
  • Movesgood needs to comply with the law

5. Retention of personal data

Movesgood will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.

Movesgood will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Retention of personal data

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you
  • The right of rectification
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent